Refund policy

✦ Return & Refund Policy

Your Satisfaction Matters

At Noviq Bliss™, we are committed to delivering premium-quality canvas tote bags and pouches that you'll love. If you're not completely satisfied with your purchase, we're here to help.

Eligibility for Returns

You may request a return if:

The item was delivered damaged or defective.
You received the wrong product.
The item is unused, unworn, and in its original packaging.
The return request is made within 14 days of receiving your order.

Non-Returnable Items

For hygiene and quality assurance, we cannot accept returns for:

Products that have been used or washed.
Items damaged after delivery.
Products without original packaging.
Clearance, promotional, or final sale items.

Refund Process

Once we receive and inspect your returned item:

You will receive an email confirming approval or rejection.
Approved refunds will be issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.